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sky

Day 243/365: Top 10 Reason Why I Love Southwest Airlines

September 16, 2011 by info@3QuartersToday.com

Southwest Airlines
Southwest Airlines, flying home from Connecticut late July

I love Southwest Airlines! Just about everything about it, from the friendly staff, the easy, no hassle reservations on their website and even their phone customer service. I have never gotten my luggage lost with Southwest, nor have I ever been charged a luggage fee. Which didn’t used to be an issue, but now, it’s a hassle on every other airlines.

My first flight on Southwest was probably back in the 1980’s or early 1990’s and I’ve flown several airlines over the past thirty years.

  1. Flight Attendents are friendly and casual (no stuffy suits, and overdone makeup)
  2. Pre-flight announcements are normally random and funny (I actually listen)
  3. I get to pick my seat and who I sit next too for several hours
  4. Passengers are more laid back and relaxed than other airlines (maybe due to more casual travelers and less “business” people who are flying the “other” airlines)
  5. Never have lost my luggage
  6. Checking in is easy (first to use computer terminals at airports)
  7. On line reservations is easy, you know you’re getting the lowest price instead of playing the “pricing game”
  8. No change fees!! No change fees!! Did you hear me, no CHANGE FEES or PENALTIES!!
  9. No luggage charges (Hey other airlines, what’s up with that?)
  10. I notice all the employees help each other out and are friendly to one another. Gotta be the khakis and casual attitudes.

First, Break All the Rules: What the World’s Greatest Managers Do DifferentlyThe Southwest Airlines WayFlying LUV: Southwest Airlines Strategic Analysis

The latest reason I like Southwest, my youngest  son graduated Marine boot camp in early October. I made reservations, and a few days later I received a letter saying he would rather leave on a different day to come home on leave. I assumed I would have to pay a change fee for changing my flight. Considering the reason, my logic brought me to call customer service to plead my case a waive the change fee.

This was not needed. The customer service representative said there was no change fee and it’s very easy to change my reservation on line just by entering the confirmation number. No limit, no change fees and if the flight was cheaper I would get a credit. I reminded her I bought the cheapest “Wanna Get Away” Flight. Still no hassle, if the price was higher I would just pay the difference in the flight cost. She walked me through the website and by changing my reservation I actually saved over $200 on three flights by rebooking during their 2 Day sale. Awesome!

Start with Why: How Great Leaders Inspire Everyone to Take ActionSouthwest Airlines 82 Success Secrets – 82 Most Asked Questions On Southwest Airlines – What You Need To KnowSouthwest Airlines Crazy Recipe for Success Nuts!Lead with LUV: A Different Way to Create Real Success

It gets even better.  The flight attendant on our flight from San Diego home gave a very touching welcome and tribute to the armed forces and our service men and women. She welcomed and thanked my son, the new Marine and gave him a angel medallion when he left the plane. I was so touched.

During my eleven year tenure at Oxbow Animal Health the book “Good to Great” was required reading. Without going into business philosophy on how this good company became great I’ll just tell you what I have seen and heard. There is the story about the elderly gentleman who needed help and a random luggage carrier took it upon himself to go above and beyond, find help, and make the decisions needed to satisfy a customers need.

Employees are empowered at Southwest to do the right thing, make decisions and make a difference. To have an impact on customer, make them remember you, make them remember a company is a philosophy every company should have. I have seen small things throughout the years on Southwest that make me smile. But how I was treated the past couple of weeks, and the ease of the transactions, just made me want to tell others. It was a much needed blessing in my very hectic past two months that made a difference.

Give a Southwest Airlines Gift Card to your favorite traveler $100

So here is to Southwest Airline, thank you for being customer friendly!

As as extra benefit Southwest flight attendants are not only friendly, but they are funny and people actually look forward to the pre-flight announcements. Unlike other airlines like Delta and American where most people ignore the safety brief. Enjoy the rapping flight attendant on Southwest.

What Makes Southwest Airlines Great?

Southwest Airlines to Keep a Lid on Bag Fees

Fly Southwest Airlines (NYSE: LUV), and your bags will continue to fly along with you for free. That is the message CEO Gary Kelly had for attendees of a recent conference on business travel. According to The Los Angeles Times, which was reporting on …

Invisible Tribes — Where are Yours? | Small Sparks Big …

And we were off to the races… swapping Southwest Airlines stories and lots of laughs. Several stories later the plane was nearly full and a perky 30-something woman eyed the middle seat. Aisle Guy quickly got up and waited …

The Seamless Brand: Branding Guidelines: Brick by Brick

Branding books (including my own) use examples like Apple, Starbucks or Southwest Airlines; stories that don’t always resonate with small to medium sized enterprises, business-to-business companies, or industrial product …

Teaching us How to Listen, Lead… and Live

Tags: Carla Sprague, Duke Johnson, Granada Presbyterian Church, Influence, Jim Gasior, Jimmy Johnson, Joe’s Stone Crab, Lisel Allbee, Paul Ting, Peggy Gasior, Russell Maryland, Southwest Airlines, stories, University of …

11 of the Best Customer Service Stories Ever | Mental Floss …

… from design community Orange Hive – Vulcan PostIn “Branding”. At the CrossroadsIn “Life”. On my way: Part 1In “Life”. Amazon, Apple, branding, Lexus, marketing, Ritz carlton, Southwest airlines, stories Leave a comment …

Filed Under: Military Pride, Project 365, Travel Adventures Tagged With: 365project, airplane, Bargain, businesses, clouds, company review, Connecticut, flying, Marine Corps, Nebraska, planes, Product Review, project365, sky, southwest airlines, southwest airlines stories, travel

Day 212/365: Nebraska Big Sky Country

July 8, 2011 by info@3QuartersToday.com

Took me three times as long to get to my sons baseball game the other night because I kept pulling over and taking sunset pictures. The clouds had that “silver lining” effect and the beams of sunlight were just to magnificent to pass up. The barn is one I pass every day between Elmwood and Murdock Nebraska. Just about every time it looks different. How can people say it’s boring scenery in Nebraska?

Nebraksa Big Sky Country
Nebraksa Big Sky Country

I grew up in Connecticut, and the trees line every roadside and curve into the clouds. Only sections of sky peak through. Although I miss the trees and hills the openness of the sky and heavens take my breath away. It’s awe inspiring to watch storms roll in, uninterrupted rainbows and a horizon that stretches thirty miles or more into the distance.

Enjoy our little bit of  “Big Sky” country in Nebraska.

Filed Under: Project 365, Small Town Living Tagged With: 365project, big sky country, clouds, country, Elmwood-Murdock, midwest, Nebraska, Photography, postaday, project365, rural, sky, small town, sunset

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