As winter approaches, it’s nice to think about the lazy days of summer. Did I say lazy? Baseball games, softball games, go carting at Joes Carting in Council Bluffs, and a few barbeques thrown in between. I tried to fill the last few days I had with my son before he left for boot camp in the U.S. Marine Corps.
Nebraska
Day 253-256, Our New House
Just one of the major life events in the past two months was moving into our new house. I first walked through this house three years ago, the first time it went on the market. Due to various reasons, it wasn’t in my price range, and the timing wasn’t right. So why did it stay on the market for so long.
As it went through various realtors, and decreased in price I slightly said a prayer every time. Please let it stay on the market until I can afford it, and the timing is right. I guess my prayer worked. During the three years I met Randy, changed jobs, paid down some debt, and this house got a new paint job inside and just waited.
It may look like an inconspicuous ranch, but inside is a five bedroom, three bath, garage, huge backyard, deck and an AMAZING basement family room with a fireplace all in 2800 square feet. That is three times bigger than the house I moved out of three blocks down the road. By the way, my old house will be for sale soon, at a great bargain.
Summer Days Gone By, Days 248-250,
August continues with some photos from Sunken Gardens in Lincoln Nebraska just before a storm and a few Nebraska sky images.
Day, “Who Knows What”, of My 365 Project???
Ok, I’m officially lost. I took pictures throughout my absence from this project, but for the life of me I’m sure I can’t figure out what number is which. All I know is I should be on Day 329 and I left off on Day 243 with a few in between thrown in for good measure. That means I’m 86 days behind. Which in reality I’m not going to be able to make up. So I’m going to post my photos in groups and maybe number them.
Enjoy catching up with my life the past few months.
Here are a few snapshots of August.
Now I’m four less behind, how many more left to go? I’m trying…but might not make it.
Day 243/365: Top 10 Reason Why I Love Southwest Airlines
I love Southwest Airlines! Just about everything about it, from the friendly staff, the easy, no hassle reservations on their website and even their phone customer service. I have never gotten my luggage lost with Southwest, nor have I ever been charged a luggage fee. Which didn’t used to be an issue, but now, it’s a hassle on every other airlines.
My first flight on Southwest was probably back in the 1980’s or early 1990’s and I’ve flown several airlines over the past thirty years.
- Flight Attendents are friendly and casual (no stuffy suits, and overdone makeup)
- Pre-flight announcements are normally random and funny (I actually listen)
- I get to pick my seat and who I sit next too for several hours
- Passengers are more laid back and relaxed than other airlines (maybe due to more casual travelers and less “business” people who are flying the “other” airlines)
- Never have lost my luggage
- Checking in is easy (first to use computer terminals at airports)
- On line reservations is easy, you know you’re getting the lowest price instead of playing the “pricing game”
- No change fees!! No change fees!! Did you hear me, no CHANGE FEES or PENALTIES!!
- No luggage charges (Hey other airlines, what’s up with that?)
- I notice all the employees help each other out and are friendly to one another. Gotta be the khakis and casual attitudes.
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The latest reason I like Southwest, my youngest son graduated Marine boot camp in early October. I made reservations, and a few days later I received a letter saying he would rather leave on a different day to come home on leave. I assumed I would have to pay a change fee for changing my flight. Considering the reason, my logic brought me to call customer service to plead my case a waive the change fee.
This was not needed. The customer service representative said there was no change fee and it’s very easy to change my reservation on line just by entering the confirmation number. No limit, no change fees and if the flight was cheaper I would get a credit. I reminded her I bought the cheapest “Wanna Get Away” Flight. Still no hassle, if the price was higher I would just pay the difference in the flight cost. She walked me through the website and by changing my reservation I actually saved over $200 on three flights by rebooking during their 2 Day sale. Awesome!
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It gets even better. The flight attendant on our flight from San Diego home gave a very touching welcome and tribute to the armed forces and our service men and women. She welcomed and thanked my son, the new Marine and gave him a angel medallion when he left the plane. I was so touched.
During my eleven year tenure at Oxbow Animal Health the book “Good to Great” was required reading. Without going into business philosophy on how this good company became great I’ll just tell you what I have seen and heard. There is the story about the elderly gentleman who needed help and a random luggage carrier took it upon himself to go above and beyond, find help, and make the decisions needed to satisfy a customers need.
Employees are empowered at Southwest to do the right thing, make decisions and make a difference. To have an impact on customer, make them remember you, make them remember a company is a philosophy every company should have. I have seen small things throughout the years on Southwest that make me smile. But how I was treated the past couple of weeks, and the ease of the transactions, just made me want to tell others. It was a much needed blessing in my very hectic past two months that made a difference.
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So here is to Southwest Airline, thank you for being customer friendly!
As as extra benefit Southwest flight attendants are not only friendly, but they are funny and people actually look forward to the pre-flight announcements. Unlike other airlines like Delta and American where most people ignore the safety brief. Enjoy the rapping flight attendant on Southwest.
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