August continues with some photos from Sunken Gardens in Lincoln Nebraska just before a storm and a few Nebraska sky images.
My Life, my photography, my passions
August continues with some photos from Sunken Gardens in Lincoln Nebraska just before a storm and a few Nebraska sky images.
I love Southwest Airlines! Just about everything about it, from the friendly staff, the easy, no hassle reservations on their website and even their phone customer service. I have never gotten my luggage lost with Southwest, nor have I ever been charged a luggage fee. Which didn’t used to be an issue, but now, it’s a hassle on every other airlines.
My first flight on Southwest was probably back in the 1980’s or early 1990’s and I’ve flown several airlines over the past thirty years.
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The latest reason I like Southwest, my youngest son graduated Marine boot camp in early October. I made reservations, and a few days later I received a letter saying he would rather leave on a different day to come home on leave. I assumed I would have to pay a change fee for changing my flight. Considering the reason, my logic brought me to call customer service to plead my case a waive the change fee.
This was not needed. The customer service representative said there was no change fee and it’s very easy to change my reservation on line just by entering the confirmation number. No limit, no change fees and if the flight was cheaper I would get a credit. I reminded her I bought the cheapest “Wanna Get Away” Flight. Still no hassle, if the price was higher I would just pay the difference in the flight cost. She walked me through the website and by changing my reservation I actually saved over $200 on three flights by rebooking during their 2 Day sale. Awesome!
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It gets even better. The flight attendant on our flight from San Diego home gave a very touching welcome and tribute to the armed forces and our service men and women. She welcomed and thanked my son, the new Marine and gave him a angel medallion when he left the plane. I was so touched.
During my eleven year tenure at Oxbow Animal Health the book “Good to Great” was required reading. Without going into business philosophy on how this good company became great I’ll just tell you what I have seen and heard. There is the story about the elderly gentleman who needed help and a random luggage carrier took it upon himself to go above and beyond, find help, and make the decisions needed to satisfy a customers need.
Employees are empowered at Southwest to do the right thing, make decisions and make a difference. To have an impact on customer, make them remember you, make them remember a company is a philosophy every company should have. I have seen small things throughout the years on Southwest that make me smile. But how I was treated the past couple of weeks, and the ease of the transactions, just made me want to tell others. It was a much needed blessing in my very hectic past two months that made a difference.
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So here is to Southwest Airline, thank you for being customer friendly!
As as extra benefit Southwest flight attendants are not only friendly, but they are funny and people actually look forward to the pre-flight announcements. Unlike other airlines like Delta and American where most people ignore the safety brief. Enjoy the rapping flight attendant on Southwest.
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Took me three times as long to get to my sons baseball game the other night because I kept pulling over and taking sunset pictures. The clouds had that “silver lining” effect and the beams of sunlight were just to magnificent to pass up. The barn is one I pass every day between Elmwood and Murdock Nebraska. Just about every time it looks different. How can people say it’s boring scenery in Nebraska?
I grew up in Connecticut, and the trees line every roadside and curve into the clouds. Only sections of sky peak through. Although I miss the trees and hills the openness of the sky and heavens take my breath away. It’s awe inspiring to watch storms roll in, uninterrupted rainbows and a horizon that stretches thirty miles or more into the distance.
Enjoy our little bit of “Big Sky” country in Nebraska.
Phone rings…
Beth driving home from Lincoln: “Have you seen the sky?”
Me: “No, but let me look, OMG, it’s awesome! I gotta get my camera”
Beth: “The clouds are really scary, be careful”
Me: “I’m looking at the storm clouds over your house, very cool”
“Oh, my, one of your cats is on the roof again.”
Beth: “What color is the cat?”
Me: “Black and white”
Beth: “That makes sense, that Thor, the god of thunder”
Can you see him, he’s to the left of basketball hoop on the front roof, a little white smudge.